Hitch City takes pride in our service and products. We take care of all your towing needs!
We enjoy hearing from our Web site visitors. Please use the form below to share your experience with us.
"Thank you for the help in mid-July when I came in to get replacement handle/lock hardware for my cap!"
"You guys took parts off a showroom cap to get us taken care of -- it worked, and our grand road trip launched as planned!"
"From my first call to Cathy at Thule on Sept 24th, to my three visits to your store, I must give you and your team praise for your service and concern. Driving on the road is not as much fun as it used to be, but having to worry about the bikes ending up on the highway is even less fun. One of my concerns was that my wife would attach the 3 or 4 required bungee cords incorrectly and trigger the tilt release."
"We are set to hit the road tomorrow for another cycling adventure and feel more comfortable that the adventure will only be taking place on the trails, not the highway."
"I will continue to monitor."
"Again, thanks for your considerate service."
"Thanks a lot for Vito’s help last Wednesday (Sept 23) when he reseated a hanger of the muffler to situate it away from the hitch assembly."
"Road tests same day produced no noise. I can confirm that that I have not heard the noise for a week now."
"I will continue to monitor. "
"Meanwhile, thanks so much again."
"Tristan from the Scarborough branch gave me a call and we have ordered the hitch."
"Thank you so much for your help. It is great service on your part – I often send enquiries by forms on the web and it is surprising how many companies DON’T get back to you at all."
"Excellent service guys !!!"
"Dear Peter and Maria,"
"Thank you very much for your diligence and patience regarding the questions/concerns I had regarding the lights on the X5. I also appreciate all your courtesy and professionalism with the hitch installation. I am pleased to recommend your facility to all my colleagues and friends."
"Great customer service from very knowledgeable staff."
"A million thanks to the guy at Hitch City who took 15 minutes out of his busy day to help my husband and me with our trailer light problem (on Friday, June 27,2014 at around noon). You saved our camping trip. I only wish that I thought to get your name. Customer service that good does not come around often :)"
"The hitch was installed on Saturday.....one hour ahead of schedule. I would like to thank everyone for their professional and fast service. I will recommend Hitch City to my friends and family"
"I was in your store earlier and purchased two T-handle locks for my Nissan Frontier. I just wanted to say thanks for the help and the great customer service that you guys provided. :) "
"Your company did a real pro job for me! Thanks!"
"Would recommend Hitch City anytime. I had some work done to the electrical on my Lexus and there was a problem with a fuse that delayed getting the job done for a couple hours."
"The staff at the Scarborough location was great keeping me informed. When I came back the next day to have the proper fuse installed I needed a couple parts to hitch the camper and they gave them to me no charge for the delay the day before. Awesome customer service."
"Thanks Hitch City!"
"RECEIVED TODAY [Hardware]. THANK YOU JULIE-GREAT SERVICE!!!!!"
Ron & Wendy Ramsay
Access Auto Guelph
"I love to visit my friends at Hitch City. They are always helpful and they try their best to always explain everything that needs to be done to my vehicle."
"Their service is excellent. Thanks to Peter, Doug, Nick, Maria & Jennifer."
"Great job guys!"
"Hitch City is the only supplier that I go to for my landscape equipment, truck accessories and towing products."
"Their family business is always very professional and friendly. I can always depend on these guys."
Olinto Teodoro Nunes
Teo ICI Properties Maintenance
"Very excellent service. Always go above and beyond service. Hitch City always try and fix things instead of making you buy new stuff. Fast and friendly service!"
"When it comes to dealing with your company, I am very happy."
"Hitch City has been an outstanding supplier of all needs, good customer service and always ready + willing to help you in whatever needed."
"Vision has been using Hitch City for the past 12 years, and has been an excellent provider for all your needs"
Vision Landscaping Design
"Hitch City has served me well for 15 years. Their knowledge of hitches and the related wiring and braking systems is unsurpassed."
"They do great work at a fair price."
"I have been dealing with Hitch City for many, many years. The service I have always received has been top notch at all times."
"Pricing also excellent!"
"I went to 3 different Brand Name Parts Stores. Finally the people of Hitch City listened to my issues, and looked after me 100%."
"I will be back for sure."
FED Solutions Group Consulting Inc.
"Very personal and pleasurable experience as always. Great service and customer support."
"I've always dealt with Hitch City for car and truck hitches, trailer repairs, and found that we always received excellent service."
"They are very professional and knowledgeable"
"The online quote and follow up email communication was very efficient.
I was quite surprised how quickly the items were shipped."
"I was impressed with the fast and flawless installation of the hitch on my Honda Fit. I was also equally impressed with the completed installation of my Helium.It was tested heavily this past weekend with 100's of kilometers and multiple bike installations."
"I am happy to say the Hitch/Helium performed exceptionally well and look forward to many years of use.
"Hitch City has been around for many years."
"It's the only place I will bring my trucks for repair. They have the nicest and the most knowledgable people."
"Over the years I've purchased 8.5ft V-Plow and numerous accessories at Dixie Hitch City"
"I live in Pickering, ON. Due to the excellent staff and technicians, I go out of my way to drive the extra mile for that personal touch I receive every visit."
"GREAT SERVICE! Above and beyond the call of duty. Very impressed."
"Thanks Nick for the timely follow up. Will manage. BTW wonderful personal service which is rare these days; greatly appreciated. I will keep Hitch City at the top of my list, despite being a ways away, for my racking and accessory needs."
Nicely done, thank you.
"Julie, Thank you for fitting in the last van yesterday for his back-up alarm. Really appreciate the work Hitch City did for ADCO."
Safety and Compliance Administrator
"Julie, Just a quick note to thank you and your staff on excellent service yesterday. I was in a bit of a hurry getting a hitch installed before tomorrow and your company came through. I will continue dealing with you. Thanks again."
Field Service Technician
IKO Industries Ltd.
"We started off in the morning (this past Sat.) making a visit to have a hitch that we purchased and had installed by Action Van & Truck World in Oshawa 2 years ago. Since we live out here now we called up one on Dixie to see if they would reinstall this hitch, but we were missing one piece of hardware that attached to the frame."
"We made an appointment for Sat morning going with the idea that we might need to buy a whole new hitch. When we got there they had no "extra parts" and could not install this hitch. We would have to buy a new one. We decided since we just put a lot of money into a trailer we were not going to put out more on a new hitch and could find someone to help us. Well this became a challenge."
"Then we came accross your company's name and number. We called and spoke to Nick and explained our situation. He said if we could be there around 2:00pm he would squeeze us in. Well we arrived around 1:59pm and I would say by about 2:35pm we were out of there with: a new Ball attached, wiring done, existing trailer attached and two happy smiling faces were on the road again to pick up our trailer."
"Just wanted to give you a "BIG Thank You" on what wonderful service your team provided."
Two Happy Campers Now!!!
Jenny Ellis and Mark Roberts
"I am writing to express my sincere THANKS for your attention to the problem I had while in Florida with the trailer wire harness that had been installed at your location."
"The matter was dealt with promptly and the fact that Hitch City felt compelled to reimburse me for the costs incurred in dealing with the problem while I was a long way from home is very much appreciated."
"Thank you again for your kind, prompt and courteous service!!"